ace11 Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "User", "you") and ace11 ("ace11", "we", "us", "the Platform") governing your access to and use of the ace11 online casino and sports betting platform at ace11.bio. By registering an account, making a deposit, placing a wager, or otherwise accessing any part of ace11, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately stop using ace11 and close your account. In the event of any conflict between these Terms and any promotional materials published by ace11, these Terms shall prevail. ace11 reserves the right to update these Terms at any time; the current version is always the version published at ace11.bio/terms-conditions.

2. Player Eligibility

To open and maintain an account on ace11, you must satisfy all of the following eligibility criteria at all times while your account remains active:

• ▸You must be at least 21 years of age. ace11 enforces a strict minimum age policy and reserves the right to request age verification documents at any time.
• ▸You must be a natural person acting on your own behalf. Corporate entities, organisations, and automated bots or scripts may not register accounts.
• ▸You must not be registered as a self-excluded player on ace11 or on any other platform whose self-exclusion records ace11 recognises.
• ▸You must provide accurate, current, and complete registration information and must promptly update your account details if any information changes.
• ▸You must not be accessing ace11 from a jurisdiction where online casino gaming or sports betting is prohibited by applicable law. Determining whether your use of ace11 is lawful is your sole responsibility.

3. Account Registration and Verification

Each player may hold only one registered account on ace11. Opening multiple accounts — whether under the same name, mobile number, device, IP address, or household — is strictly prohibited and will result in suspension of all associated accounts and forfeiture of all funds therein.

Registration Requirements

• ▸A valid Bangladeshi mobile number capable of receiving SMS OTP messages is required. The number must belong to you personally and not be shared with or used by another ace11 account holder.
• ▸You must provide your full legal name and date of birth during registration. Providing a false name or date of birth constitutes fraud and is grounds for immediate account termination.
• ▸Account passwords must be kept confidential. ace11 is not responsible for losses arising from unauthorised access caused by your failure to maintain password security. Notify us immediately at [email protected] if you suspect your account has been compromised.
• ▸You must agree to these Terms and Conditions and confirm you are 21 or older during the registration process. Ticking the acceptance checkbox constitutes your electronic signature and legally binding acceptance of these Terms.

KYC Verification

ace11 operates Know Your Customer (KYC) procedures in compliance with applicable anti-money laundering standards. KYC verification may be required before processing a withdrawal, when cumulative deposits exceed defined thresholds, or whenever ace11 deems verification necessary. Players must provide the following documents when requested:

• ▸A government-issued photo ID: National Identity Card (NID), passport, or driving licence.
• ▸Proof of address: a utility bill, bank statement, or mobile financial service statement issued within the last three months showing your name and address.
• ▸Proof of payment method ownership: confirmation that the bKash, Nagad, Rocket, or bank account used for deposits is registered in your name as the ace11 account holder.

4. Deposits and Withdrawals

Deposits

ace11 accepts deposits from Bangladesh-based players through the following payment channels. All deposit amounts are credited to your ace11 balance in Bangladeshi Taka (BDT):

• ▸Accepted methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and direct bank transfer via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other major Bangladeshi banks.
• ▸Minimum deposit: ৳100. Maximum single-transaction deposit limits vary by payment method and are displayed at the point of transaction.
• ▸Deposits are credited to your ace11 account balance within 30 seconds of successful payment confirmation. ace11 does not charge transaction fees on deposits; your payment provider may apply its own charges separately.
• ▸ace11 reserves the right to verify any deposit transaction before releasing funds for wagering if there are reasonable grounds to suspect the transaction is fraudulent or involves third-party funds.

Withdrawals

Withdrawal requests are processed subject to KYC verification being complete. All withdrawals are paid to the same payment method used for the most recent qualifying deposit:

• ▸Minimum withdrawal: ৳200. Requests below this threshold will not be processed.
• ▸Processing time: KYC-verified withdrawals are processed within 1 to 3 hours of submission during standard operating hours (Bangladesh Standard Time, UTC+6).
• ▸Withdrawals are processed only to payment accounts registered in the same name as the ace11 account. Third-party withdrawals are strictly prohibited.
• ▸ace11 reserves the right to perform enhanced due diligence on withdrawal requests that exceed defined thresholds or are flagged by fraud detection systems. Processing may be delayed during such reviews.

5. Bonuses, Promotions and Wagering Requirements

ace11 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to the following general conditions, in addition to any specific terms stated in each individual promotion:

• ▸Welcome bonus: new players who make a qualifying first deposit are eligible for a welcome bonus of up to ৳20,000. This bonus is subject to a 20x wagering requirement on the combined deposit and bonus amount before any withdrawal can be requested.
• ▸Bonuses must be claimed within the time period specified in the relevant promotion. Unclaimed bonuses expire automatically at the end of the promotional period.
• ▸Bonus funds and any winnings derived from bonus funds are not available for withdrawal until the applicable wagering requirement has been met in full.
• ▸ace11 reserves the right to void bonuses and confiscate associated winnings if it determines that a player has engaged in bonus abuse, including placing low-risk offsetting bets to satisfy rollover requirements, using multiple accounts to claim the same bonus, or exploiting promotional terms in a manner contrary to the spirit of the offer.
• ▸Different game types may contribute at different rates towards meeting a wagering requirement. Slots typically contribute 100% of each wager; live casino table games may contribute at a lower rate. Specific contribution rates are stated in each promotion's individual terms.
• ▸ace11 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Changes to ongoing promotions will not affect bonus funds already credited to a player's account before the change takes effect.

6. Game Rules and Fair Play

All games on the ace11 platform are governed by the individual rules established by the respective game provider. Players are responsible for reading and understanding the rules of any game before placing wagers. The following general fair play principles apply across all game categories on ace11:

• ▸All casino game outcomes are determined by certified Random Number Generator (RNG) software. ace11 does not manipulate game outcomes. Players accept that the house edge is an inherent feature of all casino games and that losing sessions are a normal part of gameplay.
• ▸Sports betting odds on cricket (BPL, IPL, T20 World Cup), football, kabaddi, and other markets are set by ace11's trading team and may be suspended or amended at any time prior to the relevant event commencing.
• ▸Bets placed after an event has commenced where the outcome could reasonably be known (past-posting) will be voided and the stake returned. ace11's decision on whether a bet constitutes past-posting is final.
• ▸Technical malfunctions during a game session will be handled according to the relevant game provider's policy. Where ace11 has direct control, the fairest available resolution will be applied — typically returning the wager amount to the player's account balance.

7. Prohibited Conduct

The following actions are strictly prohibited on ace11. Any player found to have engaged in prohibited conduct will have their account suspended or permanently closed, all funds forfeited, and may be reported to relevant authorities:

• ▸Using software, bots, scripts, or any automated system to interact with ace11 in any manner not expressly permitted by ace11.
• ▸Colluding with other players to gain an unfair advantage in any game or betting market, including chip dumping in poker or pre-arranged match betting.
• ▸Using stolen, fraudulently obtained, or third-party payment credentials to fund an ace11 account.
• ▸Engaging in money laundering or using ace11 to process, conceal, or transfer proceeds of any criminal activity.
• ▸Registering more than one account, or assisting another person to open a duplicate account for the purpose of claiming multiple bonuses or circumventing account restrictions.

8. Responsible Gaming

ace11 is committed to promoting responsible gaming. The platform provides the following tools to all registered players free of charge:

• ▸Deposit limits: players may set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 48-hour cooling-off period before activation.
• ▸Session time limits: players may set a maximum duration for each gaming session. When the limit is reached, the player is automatically logged out.
• ▸Self-exclusion: players may request a temporary self-exclusion of between 1 week and 6 months, or a permanent self-exclusion. The account is suspended for the duration and no marketing communications are sent. Contact [email protected] to request self-exclusion.
• ▸Reality checks: players may configure periodic on-screen reminders showing the duration of the current session and the net win or loss for that session.

9. Intellectual Property

All content on the ace11 platform — including but not limited to software, text, graphics, logos, images, audio clips, game interfaces, and the overall design and compilation of the platform — is the proprietary property of ace11 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use ace11 for personal, non-commercial gaming purposes only.

You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content from ace11 without prior written consent from ace11. Any unauthorised use of ace11's intellectual property is subject to legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ace11 excludes all liability for the following categories of loss, whether arising in contract, tort, negligence, or otherwise:

• ▸Any loss of profits, revenue, winnings, or anticipated savings arising from your use of or inability to use ace11, including losses resulting from technical faults, service interruptions, or maintenance downtime.
• ▸Any indirect, consequential, special, or punitive damages of any kind, even if ace11 has been advised of the possibility of such damages.
• ▸Any loss arising from reliance on information provided on ace11, including odds, statistics, or match previews. Such content is for informational purposes only and does not constitute professional advice of any kind.

11. Privacy and Data Protection

ace11 collects, processes, and stores personal data in accordance with its Privacy Policy, incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. ace11 uses SSL encryption to protect data transmitted between your device and our servers. Player data is never sold to third parties. ace11 may share data with payment processors, KYC service providers, and regulatory bodies where required by law or by the terms of ace11's operating agreements with those parties.

12. Account Suspension and Termination

ace11 reserves the right to suspend or permanently close any player account at its sole discretion. Grounds for account suspension or closure include but are not limited to:

• ▸Breach of any provision of these Terms, including prohibited conduct as defined in Section 7, eligibility violations as defined in Section 2, or bonus abuse as described in Section 5.
• ▸Failure to complete KYC verification within the timeframe requested by ace11, or provision of fraudulent KYC documentation.
• ▸A player's own request to close their account. In such cases, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be refunded to the player's registered payment method within 5 business days.

13. Amendments to These Terms

ace11 reserves the right to amend these Terms at any time. Material amendments — changes that alter a player's rights or obligations in a manner that is not in the player's favour — will be communicated to players via their registered mobile number or email address at least 7 days before the amendment takes effect. Continued use of ace11 after the effective date of any amendment constitutes acceptance of the revised Terms.

Minor amendments — such as typographical corrections, clarifications that do not alter the substance of a clause, or updates to contact information — may be made without prior notice. Players are encouraged to review these Terms periodically to stay informed of any changes.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable laws. If you have a complaint or dispute regarding your ace11 account, contact our customer support team at [email protected] with full details of your complaint. ace11 will acknowledge your complaint within 24 hours and aim to provide a resolution within 5 business days. If you are not satisfied with the outcome of the internal complaints process, you may escalate the matter in writing to [email protected] marked for senior management review. ace11 is committed to fair and transparent dispute resolution and will treat all complaints impartially.

15. Contact Information

For all enquiries relating to these Terms and Conditions, your ace11 account, payments, bonuses, or responsible gaming tools, please contact our support team. Our customer support is available 24 hours a day, 7 days a week, 365 days a year, with response times aligned to Bangladesh Standard Time (UTC+6).