Player Safety

ace11 Responsible Gaming

Gaming should be fun, not a source of stress. ace11 provides every player with the tools and guidance needed to stay in control — always.

21+ ace11 is strictly for players aged 21 and above. Underage gambling is prohibited.

Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.

Session Time Limits

Choose a maximum session length. When your limit is reached, you are automatically logged out so you can take a healthy break.

Self-Exclusion

Take a break from 1 week up to 6 months, or choose permanent self-exclusion if you need a longer pause from gambling.

Reality Checks

Get on-screen reminders showing how long you have been playing and your net result for the session so far.

Account Closure

You may request permanent closure of your ace11 account at any time by contacting our support team.

24/7 Support

Our support team is available around the clock to help any Bangladesh player who feels gambling may be affecting their wellbeing.

1. Our Commitment to Responsible Gaming

ace11 believes that gambling is a form of entertainment — and like all entertainment, it should remain enjoyable, affordable, and within personal boundaries. We are deeply committed to the wellbeing of every player on our platform, whether they are enjoying cricket betting, spinning slots, or exploring our live casino games. Responsible gaming is not an afterthought at ace11; it is built into the core of how we operate.

Every tool, policy, and procedure on this page exists because we take our duty of care seriously. We have worked to make it as easy as possible for players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to access help, set limits, and take breaks whenever they need to. These measures are free, confidential, and available 24 hours a day, 7 days a week.

ace11 is not a place to chase losses, borrow money to gamble, or gamble as a means of solving financial problems. If you ever feel that gambling is moving from entertainment into something harder to control, please use the tools on this page or reach out to our support team immediately. There is no shame in asking for help — and we will always take your request seriously.

2. Age Restriction Policy

ace11 is strictly an adults-only platform. You must be 21 years of age or older to register an account, deposit funds, and participate in any betting or gaming activity on ace11. This age requirement applies to all players across Bangladesh, regardless of the type of game or betting market being accessed.

Strict enforcement: ace11 requires identity verification (KYC) for all accounts before withdrawals are processed. Age verification is a mandatory part of this process. Any account found to belong to a person under 21 will be immediately closed and all funds returned to the verified payment source.

If you are aware of anyone under 21 attempting to use or already using ace11, please report this to us immediately at [email protected]. Protecting young people from gambling harm is a responsibility we share with every member of our player community.

3. Responsible Gaming Tools

ace11 provides the following responsible gaming tools to all registered players, free of charge. These tools are available at any time through your account settings or by contacting our support team. You do not need to justify your reason for using any of these tools — your wellbeing is reason enough.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, a reduction takes effect immediately. An increase to your limit requires a 48-hour cooling-off period before it becomes active — this gives you time to reconsider before raising your spending ceiling. Deposit limits are one of the most effective tools for keeping gambling affordable.

Session Time Limits

Choose a maximum duration for each gaming session — for example, 30 minutes, 1 hour, or 2 hours. When the limit is reached, ace11 will automatically log you out so you can step away, have a meal, spend time with family, or simply take a break. You can set a new session limit for your next session. Session time limits are particularly useful if you notice that time passes quickly when you are playing.

Reality Checks

Configure periodic on-screen pop-up reminders that display exactly how long you have been playing in your current session and your net win or loss figure for that session. Reality check intervals can be set at 15 minutes, 30 minutes, or 1 hour. These reminders are designed to break the flow of play and give you a factual moment of reflection before you decide whether to continue or stop.

Time-Out (Short Break)

A time-out is a short voluntary pause from gambling, lasting between 24 hours and 6 weeks. During a time-out your account is suspended: you cannot log in, make deposits, or place bets. All marketing communications are paused. A time-out is useful if you feel you need a break but are not ready for a full self-exclusion. You can request a time-out by contacting our support team at [email protected].

Self-Exclusion

Self-exclusion is a formal commitment to stop gambling for a defined period. ace11 offers self-exclusion durations of 1 month, 3 months, 6 months, 1 year, or permanent (indefinite). During self-exclusion your account is fully suspended, all promotional communications are blocked, and ace11 takes steps to prevent any new account registrations by the same individual. To request self-exclusion, email [email protected] with the subject line 'Self-Exclusion Request' and your registered mobile number. Self-exclusion takes effect within 24 hours of your request being received. Reductions in self-exclusion duration are subject to a mandatory review period; permanent self-exclusion cannot be reversed.

4. How to Set Your Limits

Setting responsible gaming limits on ace11 is straightforward. You can configure most tools directly from your account settings once you are logged in. For self-exclusion and time-out requests, please contact our support team. Here is a step-by-step guide:

  • Log in to your ace11 account and navigate to your account settings or profile menu.
  • Select the 'Responsible Gaming' section. You will find options to set deposit limits, session time limits, and reality check intervals.
  • Choose the type of limit, enter the amount or duration, and confirm. Limit reductions are active immediately. Limit increases are held for 48 hours before taking effect.
  • To request a time-out or self-exclusion, email [email protected] with your full name, registered mobile number, and your desired exclusion duration.
All responsible gaming tools on ace11 are free to use and available 24 hours a day, 7 days a week. There is no waiting period to reduce a limit or activate self-exclusion. If you experience any difficulty setting a limit or exclusion through your account, our support team will handle your request directly and immediately.

5. Recognising Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. It often develops gradually, and many people do not recognise the warning signs until gambling has begun to cause real harm to their finances, relationships, or mental health. Being aware of these signs — in yourself or someone you know — is the first step toward getting help.

Warning signs to watch for:

  • Spending more money or time gambling than you planned or can afford.
  • Trying to win back money you have lost (chasing losses).
  • Feeling restless, irritable, or anxious when not gambling.
  • Lying to family or friends about how much time or money you spend on gambling.
  • Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
  • Gambling to escape stress, anxiety, depression, or other difficult emotions rather than for enjoyment.
  • Feeling unable to stop gambling even when you want to, or after promising yourself you would quit.
If you recognise any of these signs in yourself, please do not wait. Contact our support team at [email protected], use the self-exclusion tool, or set a deposit limit right now. You can also speak to a trusted friend or family member. Getting help early makes a significant difference.

6. Keeping Gambling Fun and Affordable

The vast majority of ace11 players enjoy gambling as a recreational activity without any harmful effects. The following practical guidelines can help you keep gambling in its proper place as a form of entertainment:

  • Decide on a fixed gambling budget before you start and never exceed it, regardless of whether you are winning or losing.
  • Treat any money you deposit as the cost of your entertainment — just as you would a cinema ticket or a restaurant meal — not as an investment you expect to recover.
  • Take regular breaks during gaming sessions. Stand up, stretch, get a glass of water, and give your mind a rest before continuing.
  • Never gamble under the influence of alcohol, when you are emotionally distressed, or when you are fatigued — these states impair decision-making and increase the risk of impulsive bets.
  • Balance gambling with other hobbies and activities. Cricket, football, time with friends, or exploring Dhaka's culture are all healthy alternatives that keep life varied and full.
  • Do not gamble to make money or solve financial problems. If you are in financial difficulty, seek help from a financial adviser or community support service rather than turning to gambling as a solution.

7. Protecting Young People

If you share a device with family members — including children or teenagers — we strongly encourage you to use device-level parental controls and browser filtering tools to prevent underage individuals from accessing ace11. Lock your device when not in use and never share your ace11 login credentials with anyone, including family members.

ace11 uses age verification as part of its KYC process to confirm that all account holders are 21 or above. We also monitor for patterns of play that may suggest underage access and will investigate and act on any reports we receive. Keeping gambling out of the hands of young people is a shared social responsibility that ace11 takes seriously.

8. Self-Exclusion: What to Expect

Self-exclusion is the most robust tool available to players who feel they need to stop gambling for an extended period. Here is what happens when a self-exclusion is active on your ace11 account:

  • Your ace11 account is fully suspended. You cannot log in, place bets, make deposits, or request withdrawals while the exclusion is in effect.
  • Any available balance in your account at the time of exclusion remains safe and will be returned to your verified payment method upon the conclusion of your exclusion period or upon permanent account closure.
  • All promotional and marketing communications from ace11 are stopped immediately. You will not receive bonus offers, promotional SMS messages, or any other incentive to return during your exclusion period.
  • ace11 will take reasonable steps to identify and close any new account that the self-excluded individual attempts to register during their exclusion period. If you are self-excluded and find yourself attempting to open a new account, please reach out to [email protected] for additional help.
Self-exclusion from ace11 does not automatically exclude you from other gambling platforms. If you feel you need a broader break from gambling, we encourage you to contact all gambling platforms you use and apply self-exclusion there as well. Taking comprehensive action across all platforms gives self-exclusion the best chance of being effective.